Potts & Monger Sanitation - Frequently Asked Questions

Frequently Asked Questions

Got a question about any of our services?

Please read the list of questions and answers below that we generally receive about our services. Each service is inclued below and can be found by scrolling down to the appropriate catagory. If these answers do not cover in enough detail about what you were curious about or your question is not listed below, please call or use our email form located on our “Contact Us” page. Your question will be answered to your satisfaction and may even be inserted here. Thank you for your interest in our services.

Contact us with your specific needs.

General Questions about our Residential & Commercial Services:

1) I just moved in. How do I go about activating service?

    1. Just call our office. We can set up your account immediately. If garbage collection day is the next day you can put out your garbage that morning and it will be picked up.

    2. 2) Can I put my household appliances for pickup?

    3. There are certain items we do and do not take. The items we do take can be found on the page for items we do not take. If you don't see it on either page, call our office.

3) What are your rates for residential pick up?

    1. Rates vary according to location and amount of trash you put out on a weekly basis. We have a rate for up to 3, 4 and 5 bags. Rates are different for the Pine Grove area and it's surrounding communities.

4) Why are Pine Grove rates different from those of surrounding communities?

    1. We are all aware of the ever rising gas prices. As the gas prices rise, so does the cost of living, since the cost of transportation of goods and services causes the prices of those goods and services to increase. Additionally, as the cost of living increases, employees require more money to meet that cost of living increase. With the additional fuel and labor cost that it takes to service the areas outside Pine Grove, the rates for those areas must be higher.

5) What is the largest bag or container I can put out?

    1. 32 gallon. Anything over 32 gallons will be considered extra bags, which will be charged at $2.00 each.

6) How do I dispose of roof shingles, construction debris and related materials?

    1. These items are not included in your regular trash pickup. We do however, have dumpsters and roll-offs for this purpose.

7) What about paint cans?

    1. We pick up cleaned and emptied paint cans not exceeding 5 gallons, with the lids removed. If your cans are nearly empty and are water based or latex paint, throw some clumping cat litter in the can to absorb the leftover paint. Throw out the paint soaked clumps and leave the can out with the lid off.

8) What about residential electronic equipment?

    1. You may include that in your bag or can with regular garbage. If it is too big to fit in a bag or can it may be put out separately but there will be an extra charge for it. Call our office to let us know that you are putting out something extra so the crew doesn't bypass it during pickup.

9) Can I have my Christmas tree picked up after Christmas?

    1. We do pick up Christmas trees, but for an additional fee, which will be based on the size of the tree. Call our office for rate.

10) What if I have signed up for a specific bag rate and want to put out extra bags or extra items?

    1. Call our office to let us know that you will be putting out extra bags or items. Extra bags are charged $2.00 each. Other items may be put out. If you don't see them on our additional items list on the rate page for your area, check to see the items we do not pick up. If it is on that list, we won't pick it up, but you may put it out for the annual spring pick up.

11) If I call to begin service, how soon will they be picking up my garbage?

    1. Each area has a specific day of the week for pick up. If you call before that day, your garbage will be picked up that same week on the pick up day for your area. If you call after that day, your garbage will be picked up on that day the following week.

12) How early must I have my garbage out at the curb for pick up?

    1. As long as it is there by 6:00 am on your pickup day, it will be picked up.

13) What do I do if I am moving or canceling service?

    1. Call to let us know the last date you want your garbage picked up so you won't be charged beyond that date. If you are moving to another location within our service area, let us know the address and the date you want to resume pickup. In many cases, when people are moving in or out of a home, they have excessive amounts of trash. If that amount of trash will put you over your maximum bag rate, let us know how many extra bags you have so our workers don't leave them. Our receptionist will let you know how much extra the charge is and will let the driver know how many extra bags they will be picking up. You can pay the additional charge when you pay your next bill. Just add it to the amount in your coupon book.

    2. 14) Why did you miss my trash today?

  1. 1.) Your trash was not out by 6:00 am the day of pickup.

  2. 2.) A national holiday prevented pickup do to the closing of the local landfill

  3. 3.) Due to inclement weather we were unable to service your road today

  4. 4.)Your quarterly bill is past due, and service has been temporarily stopped.

  5. Please call our office when this occurs so we may respond with the correct explanation.

15) How often are my private residential pickups?

  1. Most privately-serviced homes are one pickup per week.

16) Do you accept credit cards?

  1. Yes, we accept major credit cards including Master Card, Visa, and Discover.

17) Which holidays do you observe?

  1. Private collection homes can view our holiday schedule online or in your coupon book

18) Why is there are charge for large bulk items or extra amounts of trash?

  1. Items such as furniture, appliances, rugs, etc. are not considered normal household trash volume and therefore an extra charge will be assessed. Extra residential trash will also be taken at a minor additional cost to cover the weight of the additional trash.

19) Why can’t you take certain items?

  1. Certain items are banned from our local landfill. Some of these items include: paint, motor oil, leaves, grass, tires, stumps, dirt, rocks, concrete, and all types of hazardous waste.

20) What happens if there is no pickup on my commercial container?

  1. 1.) Your container was blocked by a car or other item and you will have to call for a re-scheduled pickup when it is clear.

  2. 2.) You have items in your trash container that are not permitted and must be evacuated before a pickup can be made.

  3. 3.) Your monthly bill is past due, and service has been temporarily stopped. Please call our office at (570) 345-6201.

  4. 4.) Trash may be mixed with your recycling or recycling with trash and a contaminated load is visible.

  5. Please call our office at (570) 345-6201.

21) If I forgot to put out my trash by 6:00 am the day of pickup, can you come back another day and pick it up?

  1. There are many times that we are able to come back, depending on your location. Most likely if you have weekly pickup, a double pickup will be made on the next pickup. Please make sure that all trash is put out the night before to ensure that your pickup will be made.

  2. Please call our office at (570) 345-6201 for arrangements.

22) Will you pick up old appliances?

  1. Yes, we will pickup old appliances and additional bulk items at additional cost. Call our office at (570) 345-6201 to arrange this service.

23) My trash can is dirty, broken or cracked. Can I receive a new one?

  1. Potts & Monger Sanitation furnished trash cans are very expensive. Each home is assigned one can for their personal trash services. It is the homeowner's responsibility to maintain the can and keep it clean and functioning. If a can is cracked or broken due to unexplainable occurrences, Potts & Monger will do everything possible to repair or replace the can. Sometimes you may be placed on a list if your particular type of can is not yet available. Please remember that POTTS & MONGER SANITATION OWNS THESE CANS AND YOU WILL BE RESPONSIBLE FOR ANY DEFACEMENT OR LOSS OF CAN.

General Questions about our “Haul-it-away” Services:

1) What can I dispose of through “Haul It Away” Junk Removal?

  1. We can take away any non-hazardous items that two people can lift such as construction materials, renovation debris, yard waste or even an old couch or mattress. Examples include: Garden refuse: branches, hedge clippings, soil; Furniture: couches, hide-a-beds, mattresses; Appliances: refrigerators, freezers, washers, dryers; Wood: wood fencing, firewood, old lumber, construction lumber, wood ends, tiling; Basement, Garage & Attic: boxes, books, tools, tires, concrete.

  1. 2)Can't you give me an exact price before you arrive to remove my junk?

  1. Pricing is based on volume, location, and nature of the unwanted item (s). Estimates are done on-site after your unwanted items are surveyed by one of our junk specialists. Once the estimate is discussed, we book an appointment with you to remove the junk. Our Team confirms appointments 15-30 minutes prior to arrival.

  1. 3)Why are appointments booked in two-hour time slots?

  1. This allows our drivers to accommodate such unforeseen events as traffic delays, backed-up transfer stations, or jobs that exceeded volume expectations. The truck captain will call you 15 to 30 minutes before arrival and provide a firm arrival time.

4) Can you pick up my junk even if I'm not on site?

  1. Customers should be on site when trucks arrive. We call 15 to 30 minutes before arrival to let you know we are on the way. If you are not on site, our drivers will assess your junk (assuming it is accessible), determine pricing and call you for removal confirmation. Credit cards are accepted over the phone.

5) Why is there a charge for this service?

  1. Our services generally cannot be matched by organizations that provide junk removal at no expense. For example, we are able to dispose of mattresses and other items that may not be resold or donated. Disposing of such items at the local dump incurs transfer fees; we also need to cover our labor and transportation costs.

6) What equipment do you carry?

  1. Shovels, rakes, and brooms and sometimes a dolly or wheelbarrow are used by our uniformed drivers. We do not operate machinery or carry ladders.

7) What do you do with the junk?

  1. It varies. We generally take items to the transfer station to be recycled. Over 40% of the materials that we remove are recycled. Although we are not a salvage company or charity, depending on drivers' schedules and local relationships with charitable organizations, we may donate specific items for reuse by the needy.

8) Who do I call if I have questions about booking a job or pricing information?

  1. Please call our Customer Service Center at 570-345-6201

General Questions about our “Roll Off Services” with General Information:

Pick up frequency: ON CALL; call by 5pm, Monday-Thursday, and receive next day service. Friday orders are processed the following Monday.

How to order: Call (570) 345 - 6201 and a Customer Service Representative will assist you in placing your order.

OPEN TOP DROP BOX MATERIALS: Drop box loads can be "generalized" into three categories.

  1. 1.Municipal Solid Waste (MSW)

  2. MUNICIPAL SOLID WASTE (MSW) loads are uncommon, but necessary from time to time. These loads have the highest cost of disposal. These loads consists of wet garbage (food waste) or materials that have come into contact with wet garbage and are considered non-recyclable.

  3. 2.Construction and Demolition (C&D)

  4. CONSTRUCTION AND DEMOLITION (C&D) loads are the most common. These loads generally consist of wood, metals, concrete, roofing materials and general construction materials. These loads are subject to additional charges if they are contaminated with prohibited materials. See "Prohibited Items" below for a list of prohibited materials.

  5. 3. Clean Recyclables

  6. CLEAN RECYCLABLES are loads containing "clean" products such as scrap wood (free of hangers/nails), yard debris and concrete without rebar. If these loads are kept "clean" they are the lowest cost of disposal. 

PROHIBITED ITEMS FOR "C&D" AND "CLEAN RECYCLABLE" LOADS: Food waste, diapers, human or animal waste, paints, thinners, wood stains, solvents, caustic ammunition, explosives, batteries, pesticides or any other toxic or hazardous substance (containers or contents).

Click Here for width, height and depth details for open top drop boxes.

1.) How many tons can I put in my container?

  1. Certain materials such as concrete and dirt can be very heavy and can quite possibly exceed weight limits for public roadways in your area. Heavy dumpster loads also place undue safety risks for all traffic. Before placing any of these heavier materials in any rolloff containers, please review the terms and conditions of your agreement and contact Potts & Monger Sanitation, Inc. at (570) 345-6201 for guidance. Under no conditions should a rolloff container trash dumpster rental be loaded above the fill line, even with light material. 

2.) Will I be billed for extra weight?

  1. Yes, if your tonnage goes over the included tons quoted in your order you will be billed for the additional costs associated with that disposal per the terms of the agreement.

3.) What are my payment options?

  1. Potts & Monger Sanitation accepts major credit cards including: Master Card, Visa, and Discover. Please have your card in front of you when placing or adding to your order.

4.) What does the price include?

  1. The price of a dumpster rental includes a one-time delivery, and pick-up for the selected rolloff container size and the agreed upon disposal allowance. All waste will be disposed of in a fully approved and licensed disposal facility.

5.) Are there any items I cannot put into my container?

  1. Yes, only solid waste items are permitted into containers. Items that are NOT permitted are radioactive, volatile, highly flammable, explosive, biomedical, infectious, toxic or hazardous materials. No free liquids of any kind are allowed in the container. Additional requirements may apply based upon locality. Liability for appropriate waste remains with the customer as agreed to in the terms and conditions.

6.) What are the unacceptable materials items for roll off containers?

  1. Hazardous waste, dirt, industrial waste, chemical products, oil filters, herbicides & pesticides, radioactive material, solvents, paint (except completely dried latex paint cans, no liquids), other flammable liquids, aerosol cans, propane tanks, motor oil, transmission oil/lubricating/ hydraulic oil/ oil filters, contaminated oils (mixed with solvents, gasoline, etc.), antifreeze, petroleum contaminated soil/lead paint chips, tires, batteries, asbestos, animals, sealed barrels, all liquids. Material must be level at the top of the container; nothing can be sticking out of the top.

7.) Can I put the container on the street?

  1. Please check with your local municipality. Permits are often required.

8.) Will it damage my new driveway?

  1. The trucks used for delivery, plus the weight of a full container can be quite heavy. It is highly recommended that the customer protect any surface where the roll-off is going to be placed with a 4’ x 8’ sheet(s) of plywood. The Customer affirms that any right of way provided by customer for the roll-off container is sufficient to bear the weight of all contractors’ equipment and vehicles required to perform the contracted service. The customer assumes all liabilities for damages to private driving surfaces, pavement or road surfaces and entire container placement site. The contractor shall not be responsible for any damages to any private driving surface, pavement or accompanying subsurface of any route associated to perform the service that was contracted.

9.) How large of a space do I need for delivery of the container?

  1. Please refer to the container dimensions listed here. It is recommended to provide space to accommodate triple the amount of the width and height of the container to assure adequate height and space clearance.

10.) What if I need to change or cancel my dumpster rental order?

  1. You may cancel or change an order by calling (570) 345-6201. All order modifications must occur a minimum of one full business day in advance of the original service date to allow for processing.

11.) What if I fill up my trash dumpster container before I am done?

  1. You may order an additional haul for your dumpster rental by calling (570) 345-6201. Additional haul charges equal to the amount of the first haul will apply.

12.) What if I need to change the date I need the rolloff container?

  1. You may change a dumpster rental order by calling (570) 345-6201. All order modifications must occur a minimum of one full business day in advance of the original service date to allow for processing.

13.) What if the location where I need the dumpster container changes?

  1. You may change an order by calling (570) 345-6201. All dumpster order modifications must occur a minimum of one full business day in advance of the original dumpster service date to allow for processing.

14.) How far in advance do I need to order a dumpster rental?

  1. We pride ourselves on a fast turnaround time for deliveries and pick-ups. We can schedule multiple containers, single day delivery and pick-up with advanced notice. Please note there is no guaranteed delivery time, so if a container is needed first thing in the morning, delivery should be scheduled for the day prior.

15.) Is emergency dumpster delivery available?

  1. Emergency services are based upon location and availability and additional fees may apply.

16.) Is service available 24 hours?

  1. The Potts & Monger Sanitation call center, (570) 345-6201, is open Monday through Friday from 9:00 am EST until 5:00 pm EST. In the case of an emergency an after-hours answering service is available 24 hours per day. Emergency dumpster rental services are based upon location and availability and additional fees may apply.

17.) What if I need an extra haul?

  1. You may order an additional haul for your rolloff trash container by calling (570) 345-6201. Additional haul charges equal to the amount of the first haul will apply.

18.) What if the driver comes for delivery or removal of the dumpster and I am not ready for the dumpster container to be dropped or removed?

  1. All trip charges will incur a minimum additional cost of $150 per trip. If you are not ready to have your rolloff container picked up you may change an order by calling (570) 345-6201. If a container is kept past 7 days, additional rental or service fees will apply.

19.) What if I need to keep my dumpster rental container longer/have it removed sooner?

  1. If you want to modify the date your trash dumpster rental is picked up, you may do so by calling (570) 345-6201. If a rolloff container is kept past 7 days, additional rental or service fees will apply.

20.) Is it necessary for someone to be there when they deliver or remove my dumpster?

  1. It is preferred, but not necessary, to have someone onsite for delivery or removal of the dumpster rental. However, please be as specific as possible when answering the delivery questions, as the driver will use their best judgment and place the rolloff container in the safest accessible area when delivering the dumpster. If an onsite contact is not available for delivery, you will be responsible for all charges involved with relocation of the dumpster should it be necessary. For removal; customer agrees to provide unobstructed access to the dumpster rental equipment on the scheduled pick-up day; if the dumpster rental is inaccessible customer is subject to additional pick-up charges, as terms and conditions apply.

Contact us with your specific needs.